Information Technology -Service Management
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
ISO/IEC 20000-1:2011 can be used by:
- ِAn organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled.
- An organization that requires a consistent approach by all its service providers, including those in a supply chain.
- A service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements.
- A service provider to monitor, measure and review its service management processes and services.
- A service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS.
- An assessor or auditor as the criteria for a conformity assessment of a service provider’s SMS to the requirements in ISO/IEC 20000-1:2011.
The benefits you get from the certification
- Improved IT service management.
- Reliable IT services with reduced downtimes and minimal risk of errors.
- Long-term benefits from lower costs and time savings.
- Increased customer confidence in your company to make you more competitive.
- Enabling flexible reaction to unexpected events and threats
- Increased customer confidence in your organization and improved competitiveness
- Quality assurance and stability of your business processes
- Reduced downtime
- Improved business process recovery
- Compliance with international standards
- Protected information from getting into unauthorized hands
- Ensured information is accurate and can only be modified by authorized users
- Assessed the risks and mitigated the impact of a breach
- Been independently assessed to an international standard based on industry best practices
- Increased reliability and security of systems and information
- Improved customer and business partner confidence
- Increased business resilience
- Alignment with customer requirements
- Improved management processes and integration with corporate risk strategies
Through certification, producers demonstrate their adherence to GLOBALG.A.P. standards. For consumers and retailers, the GLOBALG.A.P. certificate is reassurance that food reaches accepted levels of safety and quality, and has been produced sustainably, respecting the health, safety and welfare of workers, the environment, and in consideration of animal welfare issues.
Without such reassurance, farmers may be denied access to markets.
GLOBALG.A.P. is becoming a compulsory standard as most retailers now require it as evidence of good agricultural/fish farming practices. Producers of crops and farmers raising animals or fish to produce food for human consumption need GLOBALG.A.P. certification. Without it, their products cannot be stocked by those retailers.
Increasingly, exporters to Europe and other markets areas (Asia and America) also need to comply with the production standards determined by the GLOBALG.A.P. certification scheme.
ISO 14001:2015 was published on 15th Sept, 2015. The standard sets out the criteria for an environmental management system. It maps out a framework that a company or organization can follow to set up an effective environmental management system. It can be used by any organization, large or small, regardless of its field of activity including manufacturing, services, institutions, health or any other sector.
Using ISO 14001:2015 can provide assurance to company management and employees as well as external stakeholders that environmental impact is being measured and improved.There are more than 300,000 certifications to ISO 14001 in 171 countries around the world.
Using ISO 14001 helps in Demonstrating compliance with current and future statutory and regulatory requirements, increased leadership involvement and engagement of employees, improvement in company reputation and the confidence of stakeholders, achieving strategic business aims by incorporating environmental issues into business management, providing a competitive and financial advantage through improved efficiencies and reduced costs, encouraging better environmental performance of suppliers by integrating them into the organization’s business systems.
- Development of a company policy for the more efficient use of energy
- Determination of characteristic values
- Data analysis of energy consumption in all major consumption areas
- Measurement of results
- Continuous monitoring of measures
- Competitive advantages through higher efficiency and lower energy costs
- Higher economic efficiency due to lower energy consumption
- Detailed breakdown of energy consumption in the company
- Identification of potential savings in the energy sector
- Reduction of CO2 emissions
- Conformity with energy policy
- Systematic improvement of processes
- Stronger awareness of energy efficiency among employees and management
ISO 22301 is an international framework that has been developed to help businesses identify potential threats to critical business functions and design a business continuity management plan. The standard helps companies build effective backup systems and processes to safeguard against theft, natural disasters, disease outbreaks, terrorist attacks and other extraordinary incidents. ISO 22301 specifies the requirements to plan, implement, monitor, review and improve a company’s business continuity management system, thereby minimising the impact of disruptions.
WHY IS ISO 22301 BUSINESS CONTINUITY CERTIFICATION IMPORTANT?
ISO 22301 certification provides formal business continuity guidelines that will keep your organisation operational during and following a disruption. It seeks to minimise the impact to critical business functions, ensuring they are still capable of being delivered or recovered promptly. The ISO 22301 standard is applicable for companies of all sizes across any industry, particularly those operating in high risk or complex environments where the ability to function without delay is of paramount importance. ISO 22301 business continuity certification also helps you avoid loss of revenue and customers should a major problem occur.
ISO 26000 is an international standard providing guidelines for social responsibility in business and other organizations. It aims to improve the conditions for workers, the natural environment and the health and welfare of society. Corporate social responsibility (CSR) is a vital part of business today. Organizations and stakeholders around the world are becoming increasingly aware of the need for and benefits of socially responsible behavior. By acting in a socially responsible way, a company gains recognition as a credible and equitable employer and business partner.
IG can support you in understanding the purpose of ISO 26000 and how you can improve the sustainable development of your company. Our experts provide ISO 26000 verification, gap assessment, training in social responsibility and translate the key principles of ISO 26000 into effective actions. Furthermore, we inform you of best practices relating to socially responsible behavior.
Benefits of ISO 26000 Services
- Contribute to sustainable development, including the health and welfare of society.
- Develop a consistent and thought-through social responsibility strategy tailored to your needs thanks to our professionally trained Certified Sustainability Assurance Practitioner (CSAP) and multi-disciplinary team.
- Ensure compliance with applicable laws and international norms of behavior.
- Gain verification of your social responsibility actions compliance.
- ISO 26000 training to better understand the corporate social esponsibility guidelines.
- Gap assessment, evaluating social responsibility principles, fundamental practices and core subjects.
- Strategy development to attain conformance with ISO 26000 guidelines.
- Verification of compliance, in the form of a detailed report rather than a certificate, as the ISO 26000 standard is non-certifiable.