Trying to figure out if ISO 9001 is worth it for your business? Are you debating whether or not it’s worth it to spend a ton of money to achieve ISO 9001 certification without knowing what the return on investment will be?
When beginning the certification process, these are natural questions for any aspiring leader to have. In this post, we’ll provide some answers to such questions.
Every aspect of a company’s operations is subject to ISO 9001:2015, an international standard for Quality Management Systems (QMS). As a result, the company’s efficiency has increased, leading to greater output and happier clients.
Quality goals and corporate strategy should be in sync for an effective ISO 9001 implementation. rather than simply meeting the minimum requirement, it should actively contribute to the expansion of the business.
In order to generate revenue, every company provides some sort of good or service to its clientele. And to accomplish this, they engage in certain “inputs” and “processes.” And with the right ISO 9001 implementation, every company may maximize outputs by lowering costs, boosting efficiency, and eliminating waste.
Let me give you an example of ISO 9001 implementation to make it clear. Let’s assume the most basic case for a company: an online shop. The company’s focus is on e-commerce because that’s where most potential buyers are.
A buyer visits an online store, browses for what he wants, buys it, pays for it, and gives the store his shipping information. When a customer places an order, that is the ‘input’ for this company. The goods and the customer’s shipping address must be specified.
Now, the ‘processes’ or steps required to carry out the order request are straightforward.
Get your hands on the required item.
Send it to the customer by contacting a courier service.
These are the requirements for this hypothetical online shop to achieve ISO 9001 certification:
1.Plan everything out so that customers have a wonderful time when purchasing online. Aspects such as
having a reliable method of payment and a user interface that is quick, informative, and responsive.
Make sure the product’s quality is as described in the order request by conducting thorough quality checks during procurement.
Delivering a high-quality packaging experience to customers while minimizing expenses and ensuring their safety in transit.
Finding a reliable courier service to take care of the cargo till it reaches its destination. Assign packages and monitor their progress.
The outcome is a high-quality product delivered to the customer in the shortest possible period, guaranteeing their pleasure. Having these safeguards in place will allow you to efficiently attend to a large number of consumers in a short period of time, hence maximizing your earnings potential.
The adoption of ISO 9001 provides information for bettering each process. Customer confidence in your online shop can be bolstered, for instance, by allowing customers to follow the progress of their orders at any time.
You may increase customer trust in your company by offering a refund policy and a method for customer feedback and reviews.
Similarly, improving back-end operations, such making a packaging checklist, guarantees that products will always reach their intended consumers in pristine shape. All these enhancements lead to happier customers, who are more likely to become repeat buyers.
ISO 9001 allows you to keep detailed records of all of your procedures and to provide ongoing training for your staff. This prevents inconsistencies and eliminates the need for retraining employees.
Because everything is written down and followed to the letter, the shopping experience for each and every customer is the same.
Online trade carries with it the same dangers as any other type of business. To wit: not getting paid; malfunctioning website/app; missing shipment; etc.
When you apply ISO 9001, you can analyze processes, pinpoint risks, and set up safeguards to reduce those dangers. Non-technological dangers would also be included here.
This is not exclusive to online shops and applies to any company.